At aec365, we believe gaming should always be a source of entertainment — never a source of distress. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control and play safely.
aec365 takes its duty of care towards all players seriously. We recognise that while the overwhelming majority of our players enjoy betting and casino games as a recreational activity, a small number may develop patterns of play that cause harm to themselves or those around them. Our responsible gaming programme exists to identify, support, and protect those individuals.
Every tool on this page is available to all registered aec365 players at no cost and without any need for justification. You do not have to be experiencing a problem to use a deposit limit or a cooling-off period — these tools are equally valuable as preventative measures for players who simply want to keep their entertainment within a defined budget or time frame.
Access to responsible gaming settings is always available through your aec365 account dashboard or by contacting our 24/7 live support team. Changes to protective limits take effect immediately. Relaxations of limits are subject to a mandatory reflection period before they become active — this is a deliberate safeguard, not a restriction.
Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose . Do not use gambling as a way to recover financial losses, and do not borrow money to fund gambling activity. If you feel that gambling is no longer fun and is beginning to affect your finances, relationships, or mental health, please use the tools on this page or contact our support team immediately.
Every tool below is built directly into the aec365 platform and is available to all registered players in Bangladesh at any time, free of charge.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your aec365 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when lowered and require a reflection period when increased.
Decide in advance how long each gaming session should last. Once your configured time limit is reached, you will receive a clear on-screen notification and the option to end your session. This tool encourages regular breaks and prevents extended unplanned play.
Take a short break from aec365 by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account is suspended from play. The cooling-off takes effect the moment you confirm it and cannot be reversed until the period expires.
If you feel you need a longer break or are concerned about your gambling behaviour, self-exclusion allows you to close access to your aec365 account for a minimum period of 6 months or permanently. During self-exclusion all promotional communications are halted and re-registration is blocked.
Enable on-screen reality check pop-ups that appear at regular intervals — every 30 minutes, 1 hour, or 2 hours — displaying how long you have been playing and your net win or loss for the session. These reminders help you stay aware of time and money spent during each visit.
In addition to deposit limits, aec365 allows you to set a loss limit — a maximum amount you are prepared to lose within a defined period. Once your loss threshold is reached, your account is automatically restricted from further wagering until the period resets or you contact support to review.
Accessing responsible gaming controls on aec365 takes less than two minutes. Follow these steps from your account dashboard.
Visit aec365.biz and sign in using your registered username and password. Two-factor authentication is recommended for added account security.
Click your profile icon in the top-right corner of the platform dashboard to open your account settings panel.
Within account settings, locate the "Responsible Gaming" section. All available tools — deposit limits, session timers, cooling-off, and self-exclusion — are listed here with clear explanations.
Enter your desired limit values or select your preferred cooling-off duration. Review the confirmation screen carefully before proceeding.
Protective limits (reductions, cooling-off, self-exclusion) activate the moment you confirm. A confirmation notification will be sent to your registered email address. You may also contact 24/7 live chat to have any tool activated on your behalf.
Problem gambling can affect anyone regardless of income, background, or experience. Being aware of the early warning signs is the first and most important step toward seeking help.
When you set a deposit limit on your aec365 account, the platform enforces a hard cap on the total funds you can add to your wallet within the chosen period. Limits are available in three configurations: daily (resets at midnight BST), weekly (resets Monday 00:00 BST), and monthly (resets on the 1st of each calendar month).
Reducing a deposit limit takes effect immediately. If you wish to increase a previously set limit, a mandatory 48-hour reflection period applies before the new higher limit becomes active. This cooling window gives you time to reconsider before a larger budget is available.
Self-exclusion is the most powerful responsible gaming tool available on aec365. Once activated, your account is fully suspended for a minimum of 6 months. All bonus offers, marketing emails, and promotional SMS messages are suppressed for the duration of the exclusion period.
During self-exclusion you will not be able to log in, deposit, or place bets. Any account balance at the time of exclusion remains secure and is returned to you via your registered payment method within 5 business days. Permanent self-exclusion is also available for players who wish to close their account indefinitely.
A cooling-off period provides a structured short-term break without the formality of full self-exclusion. Options include 24 hours, 48 hours, 7 days, or 30 days. Cooling-off is ideal for players who recognise they are playing more than usual and want a straightforward reset before returning to the platform.
Like self-exclusion, a cooling-off period takes effect immediately upon confirmation and cannot be cancelled or shortened once active. When the period ends, your account is automatically re-enabled with no additional action required on your part.
Session time limits and reality check pop-ups work together to keep you conscious of how long you have been playing. The reality check displays your total session duration and your net profit or loss at your chosen interval, making it easier to make an informed decision about whether to continue or stop.
When a session time limit is reached, the platform displays a full-screen reminder. You may choose to continue playing for an additional increment or end your session. This deliberate pause in play is designed to prevent the kind of extended, unplanned sessions that are most associated with gambling-related harm.
aec365 operates a strict minimum age policy. No person under the age of 18 years is permitted to register an account, make a deposit, or participate in any game or betting market offered on the platform. This policy is non-negotiable and is enforced through mandatory KYC (Know Your Customer) age verification for all accounts.
During registration, every player is required to provide accurate date-of-birth information. Before withdrawal privileges are granted, aec365 requires documentary proof of identity and age in the form of a government-issued photo ID such as a Bangladesh National Identity Card, passport, or driver's licence. Accounts where age cannot be verified are suspended pending document submission.
If you share a device with younger family members or children, we strongly recommend using the following parental control and filtering resources to prevent underage access to gambling websites:
If you suspect that a minor has accessed or registered on aec365, please contact our support team immediately via live chat or at the email address shown in the footer below. We will investigate and take immediate action.
If gambling is causing you distress, affecting your relationships, or putting your finances under strain, reaching out for help is the right thing to do. aec365 takes these situations seriously and our support team is trained to assist with compassion and confidentiality.
Our player support team is available around the clock on the aec365 platform. If you want to activate self-exclusion, set a deposit limit, or simply talk to someone about your gaming habits, start a live chat session at any time. Conversations are treated with complete confidentiality.
For non-urgent responsible gaming queries, you may contact the aec365 support team by email. Please use the subject line "Responsible Gaming Request" and include your username for faster processing. Response time is within 24 hours in Bangladesh Standard Time.
[email protected]If you feel you need support beyond what aec365 can provide, we encourage you to speak with a trusted family member, doctor, or counsellor. International organisations such as Gamblers Anonymous offer peer support programmes that are accessible to players in Bangladesh.
aec365 is here to provide world-class entertainment in a safe and controlled environment. Explore our games, review our FAQ, or visit the casino floor — always within limits that work for you.